Cancellation Policy for Services:

\We understand that sometimes unforeseen circumstances may arise that require you to cancel or reschedule your appointment. To ensure that we are able to accommodate all of our clients and maintain our schedule, we have put in place the following cancellation policy:

- To secure your appointment, we require a pre-payment or deposit at the time of booking.

- If you need to cancel or reschedule your appointment, we require at least 72 hours notice prior to your scheduled appointment time. If you do not provide us with at least 72 hours notice, your pre-payment or deposit will be forfeited.

- If you cancel or reschedule your appointment with more than 72 hours notice, your pre-payment or deposit will be applied to your next appointment.

• The only refund that will be considered are appointments cancelled with in 48 hours of booking the appointment and 2 weeks prior to requested service date.

- If you arrive more than 15 minutes late for your appointment, we may need to reschedule your service and your pre-payment or deposit will be forfeited.

We understand that emergencies can occur and will do our best to accommodate them on a case-by-case basis. However, if you repeatedly cancel or reschedule appointments with less than 72 hours notice, we may require pre-payment or deposit for future appointments.

Appointment Approval Policy:

We take great pride in providing exceptional beauty services and we want to ensure that every client has the best possible experience. Therefore, all appointments, regardless of any deposit or pre-payment, are subject to the final approval of the beauty professional.

In the event that the beauty professional determines that they are unable to provide the requested service, the pre-payment or deposit will be refunded in full. However, if the beauty professional approves the service or begins the appointment, the pre-payment or deposit will not be refundable.

If the beauty professional determines that the service needs to be modified due to their availability, the client's hair condition, or any other relevant factor, the client will be given the option to modify the service or choose a different service that better suits their needs. If the client chooses to modify the service, any additional costs will be discussed and agreed upon before proceeding. If the client chooses a different service, the pre-payment or deposit will be applied to the new service.